Valoración del audiolibro: 8.19 de un máximo de 10
Votos: 738
Autor(a) de la reseña:Birginia Olaya
Reseña valorada con una puntuación de 8.72 de un máximo de 10
Fecha reseña: 4/7/2018
Duración: 1 hora con 2 minutos (40 MB)
Fecha creación del audiolibro: 25/06/2018
Puedes escuchar el audiolibro en estos formatos: AU - MP3 - WMA - WAV - FLAC - MPEG4 - WavPack (compresión DMG - TZ - ALZ - CHM - ZIP - RAR - BZ2)
Incluye un resumen PDF de 9 páginas
Duración del resumen (audio): 6 minutos (4.5 MB)
Servidores habilitados: FreakShare - Google Drive - 4Shared - MEGA - Zippyshare - Uploaded - FileHosting
Encuadernación del libro físico: Tapa Blanda
Descripción o resumen: English for Customer Care is an ideal short course for those who need to communicate with customers effectively and politely in English, over the phone, in person, or in writing.English for Customer Care is suitable for people who have direct contact with customers in a variety of contexts, including hotels, banks, helpdesks and call centres. Students learn the language skills, professional techniques, and specific strategies they need to communicate successfully in English with customers. Each unit of English for Customer Care addresses the different forms of customer contact, such as face to face meetings, telephone calls, and written communication. The final unit presents the skills needed to solve problems and deal with customer complaints effectively.